Hubtel donated office furniture, laptops, call centre headsets, network cables and sanitary supplies worth GHS80,000 to support the refurbishment of a new COVID-19 call centre. The assistance package was part of Hubtel’s commitment to invest in the fight against the COVID-19 pandemic by ensuring that staff, customers, suppliers and the community at large are supported in diverse ways to stay safe. The assistance from Hubtel was made in response to Minister of Communications Mrs. Ursula Owusu-Ekuful’s call for private sector organizations to assist government’s efforts in providing the public with accessible, accurate and reliable information about the SARS-cov 2 virus. By availing the flow of useful information to the public, the Ministry is looking to improve early detection, reporting and surveillance of the coronavirus, and provide an avenue for prompt interventions.
Speaking at the presentation ceremony, General Manager of Hubtel Mr. Ernest Apenteng remarked that Hubtel’s response was motivated by people’s desire for accurate, credible and timely information about COVID-19, especially in an era marked by fake news and misinformation. Mr. Apenteng identified poor information as a contributor to the continued stigmatization of recovered patients when they returned to their communities. He also observed that there were some segments of the society for whom access to essential information was not so simple. Mr. Apenteng said Hubtel was contributing to the war against COVID-19 by supporting efforts to bridge gaps in information delivery by prioritizing the delivery of essential information. Hubtel encouraged the public to use technology services as much as possible and avoid personal contact.
The furniture and equipment package was received at the National Information Technology Agency (NITA) by Director-General Mr. Richard Okyere-Fosu and Deputy Director-General Mr. Kwaku Kyei Ofori. A statement delivered on behalf of the Minister of Communication Mrs. Ursula Owusu-Ekuful thanked Hubtel for the remarkable assistance.
The COVID-19 call centre answers questions and inquiries from the public about COVID-19 virus. The toll-free public access phone number is 0307007001.